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The Role of Knowledge Management in the Tourism Sector: A Synthesis and Way Forward
[journal article]
Abstract Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize th... view more
Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offers promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.... view less
Keywords
knowledge management; knowledge transfer; tourism; service enterprise
Classification
Economic Sectors
Free Keywords
Tourism Management; Knowledge Management Strategy; Knowledge Transfer Knowledge Sharing
Document language
English
Publication Year
2022
Journal
Journal of Knowledge Management (2022) ahead-of-print
DOI
https://doi.org/10.1108/JKM-02-2022-0083
ISSN
1367-3270
Status
Published Version; peer reviewed