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Process management implementation level: a case study from Cantabria
[journal article]
Abstract Nowadays companies need to efficiently and quickly allocate their resources in order to be competitive and survive. Process management is one of the mechanisms that arise to meet these new needs, giving the company the flexibility to develop their business in today's competitive environment. However... view more
Nowadays companies need to efficiently and quickly allocate their resources in order to be competitive and survive. Process management is one of the mechanisms that arise to meet these new needs, giving the company the flexibility to develop their business in today's competitive environment. However, despite companies are aware of the importance of process management, a high percentage of process management initiatives fail. Therefore more research should be done. In this study, the implementation level achieved by companies when implementing process management will be analysed. Results show that the Operations area is the one with most processes defined. Additionally, it may be concluded that it exists an unequal development of process management depending on the functional area.... view less
Keywords
Spain; implementation; model; value chain; process management; enterprise; competition; competitiveness
Classification
Management Science
Document language
English
Publication Year
2016
Page/Pages
p. 70-77
Journal
International Letters of Social and Humanistic Sciences (2016) 67
ISSN
2300-2697
Status
Published Version; peer reviewed