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The Constitution of Boundaries: How the Embeddedness of Organizational Users Structures the Transfer of their Knowledge
[journal article]
Abstract Private and organizational users are widely treated as equal in the literature on the integration of users in innovation projects. Based on a practice-theoretical perspective, we argue in this paper that this equation is inconsistent and inadequate. While users are conceptualized as competent and em... view more
Private and organizational users are widely treated as equal in the literature on the integration of users in innovation projects. Based on a practice-theoretical perspective, we argue in this paper that this equation is inconsistent and inadequate. While users are conceptualized as competent and embedded when it comes to the genesis of their user knowledge, both factors are ignored when their involvement in the innovation process is considered. Drawing on empirical findings on interorganizational knowledge transfer, we show that the social, formal, and material embeddedness of organizational users crucially structures their integration. By elaborating the role of different structural dimensions in detail, we highlight the distinctive features of organizational users. In doing so, we further develop a heuristic that enables a detailed and adequate analysis of their integration.... view less
Keywords
knowledge transfer; innovation
Classification
Sociology of Science, Sociology of Technology, Research on Science and Technology
Free Keywords
organizational users; boundaries; social context; materiality
Document language
English
Publication Year
2021
Page/Pages
p. 134-162
Journal
NOvation - Critical Studies of Innovation (2021) 3
Issue topic
Popular users: why and how innovation research started to consider users in the innovation process
ISSN
2562-7147
Status
Published Version; peer reviewed
Licence
Creative Commons - Attribution-NonCommercial-ShareAlike 4.0