Exploring the correlation between HRM practices and TQM in private companies: An empirical investigation in Kosovo

Abstract

The research aims to broaden the current discussion surrounding the intricate relationship between Human Resource Management (HRM) and Total Quality Management (TQM) within the realm of private enterprises in Kosovo. The paper suggests that the arrangement and presence of HRM practices influence the successful implementation of TQM. Data was collected from a diverse range of companies, with 171 employees participating in the study, to explore this relationship. The collected data underwent analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM) via path analysis, enabling a thorough examination of the causal connections between the variables. Investigation delves into the overall impact of HRM on TQM, with a specific focus on enhancing quality orientation and criteria related to individuals within the selected companies. The findings highlight the substantial and positive influence of teamwork, staffing, performance appraisals, and compensation on TQM. Conversely, training and development exhibit a noteworthy negative impact on TQM. Furthermore, the research demonstrates the significant and favorable effect of TQM on HRM practices within organizations. Additionally, performance outcomes exhibit positive and significant correlations with HRM. These outcomes underscore the fundamental significance of TQM as an integral component of HRM within the realm of private enterprises.