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Algorithmic Management in the Food Delivery Sector - A Contested Terrain? Evidence from a Firm Level Case Study on Algorithmic Management and Co-Determination
[conference paper]
This document is a part of the following document:
Proceedings of the Weizenbaum Conference 2023: AI, Big Data, Social Media, and People on the Move
Corporate Editor
Weizenbaum Institute for the Networked Society - The German Internet Institute
Abstract Forms of algorithmic management (AM) play an essential role in organizing food delivery work by deploying AI-based systems for coordinating driver routes. Given the risks of precarity and threats posed by AM that are typically related to (migrant) platform work, the question arises to what extent st... view more
Forms of algorithmic management (AM) play an essential role in organizing food delivery work by deploying AI-based systems for coordinating driver routes. Given the risks of precarity and threats posed by AM that are typically related to (migrant) platform work, the question arises to what extent structures of co-determination are able to positively shape this type of work and the technologies involved. Based on an intense case-study in a large food delivery company, this paper is guided by three questions: (1) How is algorithm-based management and control used by the company? (2) How is it perceived by the couriers, also in relation to other aspects of their work? (3) What are the works council's priorities, strategies, and achievements regarding co-determination practices? Contrary to the prevalent perception in the literature on the subject of AM, our analysis shows that human agency is still pivotal when algorithm-based systems are used to manage work processes. While data- and AM-related issues do not represent a central area of conflict, we find that co-determination rights in this domain can translate into a powerful bargaining resource of the works council with regard to the companies' digital business model. Our study also shows that algorithmic management poses problems of non-transparency and information asymmetry, which calls for new forms and procedures of co-determination.... view less
Keywords
algorithm; digitalization; precarious employment; workflow; codetermination; data protection
Classification
Technology Assessment
Sociology of Work, Industrial Sociology, Industrial Relations
Free Keywords
algorithmic management; platform work; food delivery
Collection Title
Proceedings of the Weizenbaum Conference 2023: AI, Big Data, Social Media, and People on the Move
Conference
5. Weizenbaum Conference "AI, Big Data, Social Media, and People on the Move". Berlin, 2023
Document language
English
Publication Year
2023
City
Berlin
Page/Pages
p. 1-11
Status
Primary Publication; peer reviewed