A Convergent-Parallel Analysis on the Technical Assistance Provided by Information Technology Faculty Extensionists: Basis for Training and Extension Activities Plan

Abstract

The study determined the satisfaction of the technical assistance conducted by faculty extensionists from a higher learning institution in Nueva Ecija, Philippines, during the academic year 2021-2022. It employed a mixed-method convergent-parallel method of study. It sought to describe the timeliness, quality of work, professionalism, courtesy, and achievement of the objectives of the technical assistance. Furthermore, it expressed the overall satisfaction of the beneficiaries with the conduct of the technical assistance using a quantitative approach. Qualitatively, using open-ended questions, the researchers analyzed the participants' responses using theme-generation techniques and identified the usefulness and impact of the technical assistance rendered to the employees and organization. The results generally revealed that the participants were satisfied with the service they received. A significant difference was seen in the level of difficulty experienced. The technical assistance provided has been practical. These participants' responses served as the basis for designing the college's training and extension development plan.