Download full text
(external source)
Citation Suggestion
Please use the following Persistent Identifier (PID) to cite this document:
https://doi.org/10.17645/up.v7i2.5043
Exports for your reference manager
Concerns of Owner-Occupants in Realising the Aims of Energy Transition
[journal article]
Abstract Although there is an array of technical solutions available for retrofitting the building stock, the uptake of these by owner-occupants in home improvement activities is lagging. Energy performance improvement is not included in maintenance, redecoration, and/or upgrading activities on a scale neces... view more
Although there is an array of technical solutions available for retrofitting the building stock, the uptake of these by owner-occupants in home improvement activities is lagging. Energy performance improvement is not included in maintenance, redecoration, and/or upgrading activities on a scale necessary to achieve the CO2reduction aimed for in the built environment. Owner-occupants usually adapt their homes in response to everyday concerns, such as having enough space available, increasing comfort levels, or adjusting arrangements to future-proof their living conditions. Home energy improvements should be offered accordingly. Retrofit providers typically offer energy efficiency strategies and/or options for renewable energy generation only and tend to gloss over home comfort and homemaking as key considerations in decision-making for home energy improvement. In fact, retrofit providers struggle with the tension between customisation requirements from private homeowners and demand aggregation to streamline their supply chains and upscale their retrofit projects. Customer satisfaction is studied in three different Dutch approaches to retrofit owner-occupied dwellings to increase energy efficiency. For the analysis, a customer satisfaction framework is used that makes a distinction between satisfiers, dissatisfiers, criticals, and neutrals. This framework makes it possible to identify and structure different relevant factors from the perspective of owner-occupants, allows visualising gaps with the professional perspective, and can assist to improve current propositions.... view less
Keywords
building; energy saving; energy consumption; redevelopment; private home; residential building; satisfaction
Classification
Ecology, Environment
Free Keywords
built environment; customer satisfaction; energy efficiency; energy transition; owner-occupants
Document language
English
Publication Year
2022
Page/Pages
p. 45-57
Journal
Urban Planning, 7 (2022) 2
Issue topic
Zero Energy Renovation: How to Get Users Involved?
ISSN
2183-7635
Status
Published Version; peer reviewed