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https://doi.org/10.1177/1868102621992144
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From Bulletin Boards to Big Data: The Origins and Evolution of Public Complaint Websites in China
[Zeitschriftenartikel]
Abstract Why do Chinese governments at various levels set up public complaint websites where citizen petitions and government responses can be reviewed by the general public? We argue that it is the result of two factors: strong signals sent by the central government to improve governance, and the availabili... mehr
Why do Chinese governments at various levels set up public complaint websites where citizen petitions and government responses can be reviewed by the general public? We argue that it is the result of two factors: strong signals sent by the central government to improve governance, and the availability of new technologies to promote policy innovation. To impress their superiors, local officials adopted newly available commercial technology to innovate existing citizen feedback systems, which presented a developmental trajectory from "openness," "integration," to "big data-driven prediction." Drawing on policy documents and interviews with local politicians and administrators, we provide a chronological perspective of how technical development, central government's signals and local decision-making have interacted in the past two decades to bring forth today’s public complaint websites. The contingent and non-teleological nature of this development can also be applied to other policies such as the social credit system.... weniger
Klassifikation
Medienpolitik, Informationspolitik, Medienrecht
interaktive, elektronische Medien
Freie Schlagwörter
China; government complaint websites; government-citizen interaction; e-participation; governance innovation; information technology; responsiveness; internet; mayor's mailboxes; public feedback
Sprache Dokument
Englisch
Publikationsjahr
2021
Seitenangabe
S. 39-62
Zeitschriftentitel
Journal of Current Chinese Affairs, 50 (2021) 1
ISSN
1868-4874
Status
Veröffentlichungsversion; begutachtet (peer reviewed)