Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events

Taheri, Babak; Prayag, Girish; Muskat, Birgit

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@article{ Taheri2021,
 title = {Introduction to the special issue: Consumer experience management and customer journeys in tourism, hospitality and events},
 author = {Taheri, Babak and Prayag, Girish and Muskat, Birgit},
 journal = {Tourism Management Perspectives},
 number = {40},
 year = {2021},
 issn = {2211-9736},
 doi = {https://doi.org/10.1016/j.tmp.2021.100877},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-75398-9},
 keywords = {Tourismus; tourism; Gastgewerbe; hotel and restaurant trade; Management; management; Kundenorientierung; customer orientation; Interaktion; interaction; Reisebüro; travel agency; Online-Medien; online media; Tourist; tourist; Erfahrung; experience; Marketing; marketing}}