Human Aspects of the Operational Environment: Final Report

Abstract

The Human Aspects of the Operational Environment (HAOE) study explores those dimensions of human beings which would likely impact future NATO operations. It is designed to serve as the foundation for a follow-on Bi-Strategic Command (Bi-SC) capstone concept, which would inform the NATO Defence Planning Process (NDPP) and transform existing capabilities to better adapt to human requirements in operations. The HAOE study is based on shortfalls and gaps identified in recent operations as well as the work of seven distinct research panels. The HAOE study proposes capability transformations that can mitigate the challenges NATO might face in future operational environments as the human dimension becomes increasingly more important. The report concludes that increased cooperation and coordination with international organizations (IOs), governmental bodies, academia, think-tanks, and nongovernmental organizations (NGOs) using a Comprehensive Approach strategy would improve the Alliance's effectiveness in conducting Non-Article 5 Crises Response Operations (NA5CRO). However, the evolving characteristics of the security environment require NATO to build a common understanding of trends and inform its continuing transformation efforts. The HAOE research focuses on seven broad areas: main drivers of human action; understanding the human environment; complexity of cross-cultural communication; dynamics of the local situation; perception and acceptance of NATO operations; measurable indicators of a population's attitude toward NATO operations; and transforming NATO capabilities to better adapt to the human environment. A summarization of key findings from each research area is provided in the following paragraphs. Understanding the main drivers of human action enhances rapport building with the local population.