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[journal article]

dc.contributor.authorChatzigeorgiou, Chryssoulade
dc.contributor.authorSimeli, Ioannade
dc.date.accessioned2020-03-31T10:00:02Z
dc.date.available2020-03-31T10:00:02Z
dc.date.issued2017de
dc.identifier.issn2529-1947de
dc.identifier.urihttps://www.ssoar.info/ssoar/handle/document/67083
dc.description.abstractThis study presents the development of a conceptual model that demonstrates the dynamic nature of the relationship between service quality and guest satisfaction in the agrotourism accommodation sector, based on theories derived from social psychology and previous research in the marketing, management, and services literature. The model was tested using sample data from guests of four different agrotourism firms, and was modified because of empirical results. The final model improves understanding of the relationship between service quality and guest satisfaction because these constructs were examined from the process perspective of an agrotourism accommodation experience; it portrays service quality and satisfaction in the context of a complete system.de
dc.languageende
dc.subject.ddcWirtschaftde
dc.subject.ddcEconomicsen
dc.titlePerception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentionsde
dc.description.reviewbegutachtet (peer reviewed)de
dc.description.reviewpeer revieweden
dc.source.journalJournal of Tourism, Heritage & Services Marketing
dc.source.volume3de
dc.publisher.countryMISC
dc.source.issue1de
dc.subject.classozWirtschaftssektorende
dc.subject.classozEconomic Sectorsen
dc.subject.thesozTourismusde
dc.subject.thesoztourismen
dc.subject.thesozGastgewerbede
dc.subject.thesozhotel and restaurant tradeen
dc.subject.thesozländlicher Raumde
dc.subject.thesozrural areaen
dc.subject.thesozDienstleistungde
dc.subject.thesozserviceen
dc.subject.thesozQualitätde
dc.subject.thesozqualityen
dc.subject.thesozKundede
dc.subject.thesozcustomeren
dc.subject.thesozZufriedenheitde
dc.subject.thesozsatisfactionen
dc.subject.thesozKundenbindungde
dc.subject.thesozcustomer tiesen
dc.identifier.urnurn:nbn:de:0168-ssoar-67083-2
dc.rights.licenceCreative Commons - Namensnennung, Nicht kommerz., Keine Bearbeitung 4.0de
dc.rights.licenceCreative Commons - Attribution-Noncommercial-No Derivative Works 4.0en
ssoar.contributor.institutionHellenic Open University, Greecede
internal.statusformal und inhaltlich fertig erschlossende
internal.identifier.thesoz10044305
internal.identifier.thesoz10038002
internal.identifier.thesoz10034789
internal.identifier.thesoz10041038
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internal.identifier.thesoz10048452
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dc.type.stockarticlede
dc.type.documentZeitschriftenartikelde
dc.type.documentjournal articleen
dc.source.pageinfo33-41de
internal.identifier.classoz1090304
internal.identifier.journal1697
internal.identifier.document32
dc.rights.sherpaGrüner Verlagde
dc.rights.sherpaGreen Publisheren
internal.identifier.ddc330
dc.identifier.doihttps://doi.org/10.5281/zenodo.401375de
dc.description.pubstatusVeröffentlichungsversionde
dc.description.pubstatusPublished Versionen
internal.identifier.sherpa1
internal.identifier.licence20
internal.identifier.pubstatus1
internal.identifier.review1
dc.subject.classhort20400de
dc.subject.classhort20900de
dc.subject.classhort40200de
internal.pdf.wellformedfalse
internal.pdf.encryptedfalse


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