Download full text
(722.4Kb)
Citation Suggestion
Please use the following Persistent Identifier (PID) to cite this document:
https://nbn-resolving.org/urn:nbn:de:0168-ssoar-66537-7
Exports for your reference manager
Quality of work life and Generation Y: How gender and organizational type moderate job satisfaction
[journal article]
Abstract Purpose: The purpose of this paper is to examine how Quality of Work Life (QWL) influences job satisfaction and to test if gender and organizational type moderate this relationship for Gen-Y. Design/methodology/approach: Questionnaire data were collected from 328 Gen-Y employees in European hospital... view more
Purpose: The purpose of this paper is to examine how Quality of Work Life (QWL) influences job satisfaction and to test if gender and organizational type moderate this relationship for Gen-Y. Design/methodology/approach: Questionnaire data were collected from 328 Gen-Y employees in European hospitality businesses. Drawing on generational theory, social role theory, and Person-Environment (P-E) fit theory, we discuss how gender and organizational types (i.e., independent vs. corporate structures) moderate Gen-Y’s QWL-job satisfaction relationship. Findings: 1.) Gender and organizational type influence the QWL-job satisfaction relationship for Gen-Y. 2.) Job security does not change job satisfaction levels for female employees while high levels of job security negatively influence job satisfaction for male employees. 3.) Receiving appreciation at work increases job satisfaction for both women and men but, when receiving little appreciation at work, women remain more satisfied. 4.) Having opportunities to contribute to decisions positively affects Gen-Y’s job satisfaction. 5.) Having the right to say is more important in independent organizations, while the opportunity to realize an employee’s own potential leads to higher job satisfaction in corporate organizations. Originality/value: The study contributes to the limited empirical scholarly research, adding to a deeper understanding of influencing factors of Gen-Y’s QWL-job satisfaction relationship.... view less
Keywords
world of work; working conditions; job satisfaction; gender-specific factors; generation; role; hotel and restaurant trade; motivation; value-orientation; career expectation; Europe
Classification
Occupational Research, Occupational Sociology
Women's Studies, Feminist Studies, Gender Studies
Free Keywords
Social Role Theory; Generational Theory; Quality of Work Life (QWL); Gen-Y
Document language
English
Publication Year
2020
Page/Pages
p. 265-283
Journal
Personnel Review, 49 (2020) 1
DOI
https://doi.org/10.1108/PR-11-2018-0448
ISSN
1758-6933
Status
Preprint; peer reviewed