Service quality, visitor satisfaction and future behavior in the museum sector

Daskalaki, Vasiliki V.; Voutsa, Maria C.; Boutsouki, Christina; Hatzithomas, Leonidas

[journal article]

dc.contributor.author	Daskalaki, Vasiliki V.	de
dc.contributor.author	Voutsa, Maria C.	de
dc.contributor.author	Boutsouki, Christina	de
dc.contributor.author	Hatzithomas, Leonidas	de
dc.date.accessioned	2020-01-30T08:22:23Z
dc.date.available	2020-01-30T08:22:23Z
dc.date.issued	2020	de
dc.identifier.issn	2529-1947	de
dc.identifier.uri	https://www.ssoar.info/ssoar/handle/document/66291
dc.description.abstract	The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums, the Archaeological Museum and the Museum for Science and Technology in Thessaloniki (Greece) provides the empirical evidence. The results indicate that the five dimensions of SERVPERF can successfully determine the degree of visitors’ satisfaction and predict future behavior. Future behavior is often subject to visitors’ place of residence. The type of museum is also a significant factor affecting satisfaction and future behavior. on and loyalty.	de
dc.language	en	de
dc.subject.ddc	Sozialwissenschaften, Soziologie	de
dc.subject.ddc	Social sciences, sociology, anthropology	en
dc.title	Service quality, visitor satisfaction and future behavior in the museum sector	de
dc.description.review	begutachtet (peer reviewed)	de
dc.description.review	peer reviewed	en
dc.source.journal	Journal of Tourism, Heritage & Services Marketing
dc.source.volume	6	de
dc.publisher.country	MISC
dc.source.issue	1	de
dc.subject.classoz	Freizeitforschung, Freizeitsoziologie	de
dc.subject.classoz	Leisure Research	en
dc.subject.thesoz	Museum	de
dc.subject.thesoz	museum	en
dc.subject.thesoz	Besucher	de
dc.subject.thesoz	visitor	en
dc.subject.thesoz	Zufriedenheit	de
dc.subject.thesoz	satisfaction	en
dc.subject.thesoz	Dienstleistung	de
dc.subject.thesoz	service	en
dc.subject.thesoz	Qualität	de
dc.subject.thesoz	quality	en
dc.subject.thesoz	Griechenland	de
dc.subject.thesoz	Greece	en
dc.identifier.urn	urn:nbn:de:0168-ssoar-66291-9
dc.rights.licence	Creative Commons - Namensnennung, Nicht kommerz., Keine Bearbeitung 4.0	de
dc.rights.licence	Creative Commons - Attribution-Noncommercial-No Derivative Works 4.0	en
ssoar.contributor.institution	Aristotle University of Thessaloniki	de
internal.status	formal und inhaltlich fertig erschlossen	de
internal.identifier.thesoz	10037433
internal.identifier.thesoz	10055757
internal.identifier.thesoz	10035016
internal.identifier.thesoz	10041038
internal.identifier.thesoz	10037327
internal.identifier.thesoz	10045923
dc.type.stock	article	de
dc.type.document	Zeitschriftenartikel	de
dc.type.document	journal article	en
dc.source.pageinfo	3-8	de
internal.identifier.classoz	20400
internal.identifier.journal	1697
internal.identifier.document	32
dc.rights.sherpa	Grüner Verlag	de
dc.rights.sherpa	Green Publisher	en
internal.identifier.ddc	300
dc.identifier.doi	https://doi.org/10.5281/zenodo.3603167	de
dc.description.pubstatus	Veröffentlichungsversion	de
dc.description.pubstatus	Published Version	en
internal.identifier.sherpa	1
internal.identifier.licence	20
internal.identifier.pubstatus	1
internal.identifier.review	1
dc.subject.classhort	20400	de
dc.subject.classhort	29900	de
dc.subject.classhort	40200	de
internal.pdf.wellformed	false
internal.pdf.encrypted	false

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Freizeitforschung, Freizeitsoziologie
Leisure Research

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