Volltext herunterladen
(externe Quelle)
Zitationshinweis
Bitte beziehen Sie sich beim Zitieren dieses Dokumentes immer auf folgenden Persistent Identifier (PID):
https://doi.org/10.17645/mac.v7i3.2154
Export für Ihre Literaturverwaltung
"Removing barriers" and "Creating distance": exploring the logics of efficiency and trust in civic technology
[Zeitschriftenartikel]
Abstract Oriented around efficiency, civic technology primarily aims to remove barriers by automating and streamlining processes of government. While removing barriers is vital in many matters of governance, should it always be the aim of civic technology? In our ongoing ethnographic research to understand t... mehr
Oriented around efficiency, civic technology primarily aims to remove barriers by automating and streamlining processes of government. While removing barriers is vital in many matters of governance, should it always be the aim of civic technology? In our ongoing ethnographic research to understand the work of community engagement performed by public officials in local government, we have observed how this orientation around efficiency in civic technology can inadvertently create distance in the relationships between citizens and governments. In this article, we discuss how an orientation around trust could open a space for civic technology that primarily aims to close distance in the relationships between citizens and public officials. We do so by first providing an account of how trust functions in the work of public officials performing community engagement, calling attention to where and when efficiency is at odds with the importance of relationship building between public officials and citizens. We build on ethnographic findings and a series of co-design activities with public officials to develop three strategies that operate under the logic of trust: historicizing engagement, focusing on experience, and mediating expectations. In all, by focusing on trust and the relational work of closing distance, civic technology can move towards addressing the growing crisis in confidence being faced in democracies.... weniger
Thesaurusschlagwörter
Engagement; Bürger; Technologie; Demokratie; Kommunalverwaltung; Vertrauen; Beamter; soziale Beziehungen
Klassifikation
Allgemeine Soziologie, Makrosoziologie, spezielle Theorien und Schulen, Entwicklung und Geschichte der Soziologie
Organisationssoziologie, Militärsoziologie
Freie Schlagwörter
civic relationships; civic technology; community engagement
Sprache Dokument
Englisch
Publikationsjahr
2019
Seitenangabe
S. 104-113
Zeitschriftentitel
Media and Communication, 7 (2019) 3
Heftthema
civic organizations in an age of distrust
ISSN
2183-2439
Status
Veröffentlichungsversion; begutachtet (peer reviewed)