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https://doi.org/10.18052/www.scipress.com/ILSHS.70.21
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The burnout level of call center agents in metro Manila, Philippines
[Zeitschriftenartikel]
Abstract The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the a... mehr
The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.... weniger
Thesaurusschlagwörter
Philippinen; Call Center; Frau; Berufsanfänger; psychische Gesundheit; physische Belastung; Wohlbefinden; Burnout
Klassifikation
Medizinsoziologie
Allgemeine Psychologie
Berufsforschung, Berufssoziologie
Sprache Dokument
Englisch
Publikationsjahr
2016
Seitenangabe
S. 21-29
Zeitschriftentitel
International Letters of Social and Humanistic Sciences (2016) 70
ISSN
2300-2697
Status
Veröffentlichungsversion; begutachtet (peer reviewed)