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Interaktive Dienstleistungen: Entwicklungspotenziale und Arbeitsanforderungen: Eröffnungsvortrag auf dem Symposium "Soziale Gestaltung der Arbeit in Call Centern", Veranstalter: SoCa (ein Verbundprojekt der Arbeitnehmerkammer Bremen und des ver.di Bundesvorstandes)
[conference paper]
Corporate Editor
Institut für Sozialwissenschaftliche Forschung e.V. ISF München
Keywords
customer orientation; qualification; service work; call center; interaction; working conditions; tertiary sector; personal services; job requirements
Classification
Sociology of Work, Industrial Sociology, Industrial Relations
Document language
German
Publication Year
2003
City
München
Page/Pages
14 p.
Licence
Deposit Licence - No Redistribution, No Modifications
Data providerThis metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne