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The Application of the Personalization Model in Diversity Management
[Zeitschriftenartikel]
Abstract In an attempt to extend the existing approaches to diversity management, and present a theoretically based intervention strategy that offers ways to reduce prejudice at the workplace, this article reviews the Personalization Model (Brewer & Miller, 1984; ... mehr
In an attempt to extend the existing approaches to diversity management, and present a theoretically based intervention strategy that offers ways to reduce prejudice at the workplace, this article reviews the Personalization Model (Brewer & Miller, 1984; Ensari & Miller, 2002; Miller, 2002) and its components (self-other comparison, self-disclosure, and empathy). We argue that, when applied in an organizational context, personalization can improve intergroup relations in organizations, and thereby increase effectiveness and productivity. The present article also discusses how personalization effects can be extended to the out-group as a whole, and proposes alternative ways to implement it in organizations. We further present ideas for future research that can potentially explore the beneficial effects of intergroup personalized contact at the workplace.... weniger
Freie Schlagwörter
diversity; intergroup relations; personalization;
Sprache Dokument
Englisch
Publikationsjahr
2006
Seitenangabe
S. 589-607
Zeitschriftentitel
Group Processes & Intergroup Relations, 9 (2006) 4
DOI
https://doi.org/10.1177/1368430206067679
Status
Postprint; begutachtet (peer reviewed)
Lizenz
PEER Licence Agreement (applicable only to documents from PEER project)