Managing flexibility at organisational boundaries: the case of telephone call centres in Germany

Holtgrewe, Ursula

[conference paper]

dc.contributor.author	Holtgrewe, Ursula	de
dc.date.accessioned	2011-02-18T14:39:00Z	de
dc.date.accessioned	2012-08-29T22:16:11Z
dc.date.available	2012-08-29T22:16:11Z
dc.date.issued	2003	de
dc.identifier.uri	http://www.ssoar.info/ssoar/handle/document/21683
dc.language	en	de
dc.subject.ddc	Sociology & anthropology	en
dc.subject.ddc	Soziologie, Anthropologie	de
dc.title	Managing flexibility at organisational boundaries: the case of telephone call centres in Germany	en
dc.identifier.url	http://soziologie.uni-duisburg.de/personen/forschung/CallCenter/uh-emergence03.pdf	de
dc.publisher.country	AUT
dc.publisher.city	Wien	de
dc.subject.classoz	Industrie- und Betriebssoziologie, Arbeitssoziologie, industrielle Beziehungen	de
dc.subject.classoz	Sociology of Work, Industrial Sociology, Industrial Relations	en
dc.subject.thesoz	Bundesrepublik Deutschland	de
dc.subject.thesoz	telecommunication	en
dc.subject.thesoz	Arbeit	de
dc.subject.thesoz	Telekommunikation	de
dc.subject.thesoz	service	en
dc.subject.thesoz	Organisation	de
dc.subject.thesoz	organization	en
dc.subject.thesoz	Call Center	de
dc.subject.thesoz	call center	en
dc.subject.thesoz	Taylorism	en
dc.subject.thesoz	Federal Republic of Germany	en
dc.subject.thesoz	tertiärer Sektor	de
dc.subject.thesoz	working conditions	en
dc.subject.thesoz	Taylorismus	de
dc.subject.thesoz	tertiary sector	en
dc.subject.thesoz	Arbeitsbedingungen	de
dc.subject.thesoz	labor	en
dc.subject.thesoz	Dienstleistung	de
dc.subject.thesoz	Flexibilität	de
dc.subject.thesoz	flexibility	en
dc.identifier.urn	urn:nbn:de:0168-ssoar-216833	de
dc.date.modified	2011-03-28T14:43:00Z	de
dc.rights.licence	Deposit Licence - Keine Weiterverbreitung, keine Bearbeitung	de
dc.rights.licence	Deposit Licence - No Redistribution, No Modifications	en
ssoar.greylit	t	de
ssoar.gesis.collection	SOLIS;ADIS	de
ssoar.contributor.institution	USB Köln	de
internal.status	3	de
internal.identifier.thesoz	10065739
internal.identifier.thesoz	10041038
internal.identifier.thesoz	10037571
internal.identifier.thesoz	10034443
internal.identifier.thesoz	10060001
internal.identifier.thesoz	10041039
internal.identifier.thesoz	10049301
internal.identifier.thesoz	10034931
internal.identifier.thesoz	10036138
internal.identifier.thesoz	10036692
dc.type.stock	monograph	de
dc.type.document	Konferenzbeitrag	de
dc.type.document	conference paper	en
dc.rights.copyright	f	de
dc.source.pageinfo	10
internal.identifier.classoz	10204
internal.identifier.document	16
internal.identifier.ddc	301
dc.subject.methods	empirisch	de
dc.subject.methods	empirical	en
dc.description.pubstatus	Published Version	en
dc.description.pubstatus	Veröffentlichungsversion	de
internal.identifier.licence	3
internal.identifier.methods	4
internal.identifier.pubstatus	1
internal.check.languageharmonizer	CERTAIN_RETAINED

Files in this item

Name:: ssoar-2003-holtgrewe-managing_ ...
Size:: 123.0Kb
Format:: PDF

View/Open

This item appears in the following Collection(s)

Industrie- und Betriebssoziologie, Arbeitssoziologie, industrielle Beziehungen
Sociology of Work, Industrial Sociology, Industrial Relations

Show simple item record