Interpersonal Communication of Healthcare Providers in Family Planning Services for Couples of Reproductive Age during the COVID-19 Pandemic at Banda City Health Center

Abstract

Effective interpersonal communication is crucial in providing comprehensive family planning services for couples of reproductive age, especially during the COVID-19 pandemic. This study aimed to analyze the interpersonal communication of healthcare providers in family planning services for couples of reproductive age at the Banda Health Center during the COVID-19 pandemic in 2022. The research utilized a descriptive design with a quantitative approach. Data were collected through questionnaires distributed to 32 healthcare providers involved in family planning services at the Banda Health Center in Banda Aceh. The findings revealed that interpersonal communication among healthcare providers played a significant role in providing information, guidance, and support to couples of reproductive age in making decisions regarding family planning and reproductive health. Verbal and nonverbal communication by healthcare providers at the Banda Health Center in family planning services for couples of reproductive age during the COVID-19 pandemic was carried out effectively and optimally. Despite facing challenges such as physical restrictions and increased workloads during the pandemic, interpersonal communication between healthcare providers and couples of reproductive age was effective. Enhancing interpersonal communication in family planning services for couples of reproductive age during the COVID-19 pandemic has been successful. However, further steps are necessary to strengthen and improve this interpersonal communication to provide better services to couples of reproductive age.