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A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19; ICT and Municipal Service Delivery
[journal article]
Abstract South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal s... view more
South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal service delivery has amplified. Much like Covid-19, the fourth industrial revolution too erupted into every facet of public and private life but more optimistically, so as it promises to fast track economic development, ease mundane daily tasks and improve services and systems. This article explores municipal service delivery in South Africa and its intersection with emerging technologies, further providing prospects for future application. The article relies on a qualitative approach, reviewing primary and secondary literature, such as statistics, reports and journal articles to explore how advanced and emerging technologies have been applied at a local level to improve municipal service delivery, further attempting to understand future prospects. From the findings of the study, it is evident, that protest action against municipal service delivery has escalated in the last few years, signifying possible worsening service delivery and little adaptation of new methods and technologies. However, there have been some attempts to improve service delivery, utilising emerging technologies, but much more can be done as illustrated in other states, at a local and national level.... view less
Keywords
Republic of South Africa; municipal administration; public service; new technology; economic development (on national level); socioeconomic development; developing country
Classification
Administrative Science
Free Keywords
Fourth Industrial Revolution; municipal service delivery; local government; emerging technologies; Covid-19
Document language
English
Publication Year
2022
Page/Pages
p. 70-85
Journal
EUREKA: Social and Humanities (2022) 2
ISSN
2504-5571
Status
Published Version; peer reviewed