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Using text messaging to support administrative communication in higher education
[journal article]
Abstract To be effective in higher education, text messaging must be effectively integrated into both the student and staff experience. These user groups provided input into the design of StudyLink, an email to text message service. A small-scale trial was conducted over a period of two academic terms to inv... view more
To be effective in higher education, text messaging must be effectively integrated into both the student and staff experience. These user groups provided input into the design of StudyLink, an email to text message service. A small-scale trial was conducted over a period of two academic terms to investigate the feasibility of using this system in a real educational setting. Students reported high satisfaction with the quantity and content of the text messages and tutors reported changes in behaviour that were directly attributable to the use of text messaging. Administrative staff members were able to integrate this service into their current means of communicating with students, though there were some difficulties in composing appropriate text messages. Students were able to effectively receive and act on text messages, but ambiguities introduced with sending text messages were not resolved.... view less
Keywords
SMS
Free Keywords
administration; mobile learning; mobile phone; text message;
Document language
English
Publication Year
2007
Page/Pages
p. 155-171
Journal
Active Learning in Higher Education, 8 (2007) 2
DOI
https://doi.org/10.1177/1469787407078000
Status
Postprint; peer reviewed
Licence
PEER Licence Agreement (applicable only to documents from PEER project)