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Waiting and Rejection: An Organizational Perspective
[journal article]
Abstract Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strateg... view more
Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strategic functioning of organizations, and to their handling of individual requests. Various kinds of waiting or intended organizational delays are described in terms of their contribution to `cooling out'. Waiting as cooling out means that waiting pacifies those frustrated (or possibly frustrated) by the organization. The analysis also addresses various manifestations of the social dialogue between the organization and the rejected, including those cases where waiting does not have a cooling out effect.... view less
Classification
Organizational Sociology
Free Keywords
applicant; cooling out; organization; rejection; time; waiting;
Document language
English
Publication Year
2008
Page/Pages
p. 349-362
Journal
Time & Society, 17 (2008) 2-3
DOI
https://doi.org/10.1177/0961463X08093428
Status
Postprint; peer reviewed
Licence
PEER Licence Agreement (applicable only to documents from PEER project)