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Managing flexibility at organisational boundaries: the case of telephone call centres in Germany
[conference paper]
Keywords
telecommunication; service; organization; call center; Taylorism; Federal Republic of Germany; working conditions; tertiary sector; labor; flexibility
Classification
Sociology of Work, Industrial Sociology, Industrial Relations
Method
empirical
Document language
English
Publication Year
2003
City
Wien
Page/Pages
10 p.
Licence
Deposit Licence - No Redistribution, No Modifications
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